Symptom Tree t037
Cause | Correction |
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Interview the operator to verify the complaint |
Refer to Driveability – General Information, the Driveability/Low Power Customer Complaint Form, and the Driveability Checklist at the end of Section TS. . Follow the instructions on the forms before continuing with this tree. |
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Electronic fault codes active or high counts of inactive fault codes |
Refer to Section TF in the following Fault Code Manuals. Signature™ and ISX CM870 Electronic Control System Troubleshooting and Repair Manual, Bulletin 4021334. Signature™ ISX and QSX15 Electronic Control System Troubleshooting and Repair Manual, Bulletin 3666259. Troubleshooting and Repair Manual, Power Generation Control Systems QSX15, QSK23, QSK45, QSK60, QSK78, and QST30 Series Engines, Bulletin 4021419. |
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Programmable parameters or selected features are not correct |
Check the programmable parameters and the selected features with an electronic service tool. Set the parameters and features again if necessary. Refer to Electronic service tool manual. |
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Engine is cold |
Allow the engine to warm to operating temperature. If the engine will not reach operating temperature, refer to Coolant Temperature Below Normal symptom tree in Section TS. |
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Engine brake adjustment is not correct |
Adjust the engine brakes. Refer to Procedure 020-004 in Section 20. |
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Engine brake on/off switch or circuit is malfunctioning |
Check the engine brake on/off switch and circuit. Refer to Use the following procedures from Signature™ and ISX CM870 Electronic Control System Troubleshooting and Repair Manual, Bulletin 4021334 and Signature™ ISX and QSX15 Electronic Control System Troubleshooting and Repair Manual, Bulletin 3666259. Procedure 019-034 in Section 19. Procedure 019-035 in Section 19. Procedure 020-012 in Section 20. Procedure 020-015 in Section 20.. |
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Engine brake solenoid, harness or connectors are loose, broken or have an open circuit |
Check the engine brake circuit, solenoid, and harness connectors. Check the engine brake harness, solenoids, and grounding for continuity. Refer to Use the following procedure from Signature™ and ISX CM870 Electronic Control System Troubleshooting and Repair Manual, Bulletin 4021334 Procedure 019-136 in Section 19. Procedure 020-004 in Section 20. Procedure 020-012 in Section 20. Procedure 020-015 in Section 20.. |
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Engine electrical ground is malfunctioning |
Check for poor battery and chassis grounds. Check ground wires or cables for loose connections. Check the following grounds, make sure they are secure, clean, and on a non-painted surface: engine block ground, chassis (or frame rail) grounds, ECM grounds, alternator and starter negative posts. Disconnect and clean battery cable connections. |
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Air in the lubricating oil system |
Check the oil level. If the level is high, contact a Cummins® Authorized Repair Location. |
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Lubricating oil leak (internal) |
Check the engine brake hose connections, the engine brake housing, and the jumper tube o-rings for oil leaks. Procedure 020-017 in Section 20. Procedure 020-019 in Section 19. |
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Engine brake solenoid(s) is malfunctioning |
Refer to Procedure 020-012. |
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Engine brake control valve(s) is malfunctioning |
Check the engine brake control valve(s). Replace the engine brake control valve(s) if necessary. Refer to Procedure 020-017 in Section 20.. |
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Engine brake lubricating oil passage is restricted |
Check the engine brake assembly for restriction. Refer to Procedure 020-004 in Section 20.. |
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Turbocharger is malfunctioning |
Perform diagnostics to determine if the turbocharger has failed. Replace the turbocharger as necessary. Refer to Use the following engine performance troubleshooting tree from Signature™ and ISX CM870 Electronic Control System Troubleshooting and Repair Manual, Bulletin 4021334. 70-t02-1001, Guided Step 6 in Section TT. Use the following engine performance troubleshooting tree from ISX CM871 and ISM CM876 Electronic Control System Troubleshooting and Repair Manual, Bulletin 4021560. 16-t02-1001a, Guided Step 6 in Section TT. |